Last updated: April 2026
When you submit an inquiry, create an account, or place an order, we collect the following information: your name, email address, company name, phone number, shipping address, and country. We also collect the contents of your inquiry or order (product names, quantities, and any notes you provide).
We use the information you provide solely to process your inquiry, prepare quotes, fulfill orders, and communicate with you about your orders and shipments. We do not use your information for marketing without your consent.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your shipping address with our logistics and fulfillment partners solely for the purpose of delivering your order.
We use the following third-party services to operate this site: Clerk (authentication), Resend (transactional email), Cloudflare R2 (image storage), and Neon (database). Each service processes data in accordance with their own privacy policies. Payment is processed manually through PayPal — we do not store payment credentials.
We retain your information for as long as necessary to fulfill your orders and maintain business records. You may request deletion of your account and associated data by contacting us at hello@suzycrystal.com.
We use a session cookie (oe_cart) to maintain your shopping cart while you browse. This cookie contains only cart item identifiers and does not track your behavior across other websites. Authentication cookies are managed by Clerk.
You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, email us at hello@suzycrystal.com. We will respond within 30 days.
If you have questions about this Privacy Policy, please contact us at hello@suzycrystal.com.